Specialist Sport Diver & Marine Insurance
Emergency Assistance
What to Do...
We are mindful that when selling an insurance policy, it is most important that this can be followed up with efficient and pleasant after sales service.
We list all contact details below should you require assistance.
Travel Policies
via SunWorld Travel Insurance
Before your trip
If you want to make a change to your policy, contact the broker who sold you this policy, call 0800 389 5904 or email Travel@doainsurance.co.uk
If you need to cancel your trip you can:
• make a claim online at anytime https://uk.claims.axa.travel/ or
• call 0203 475 3630 Monday to Friday between 9am and 5pm Remember to look at the ‘Making a claim’ section for information on the claims evidence you may be asked for.
During your trip
In an emergency you should contact the local emergency services straight away.
If you need medical help while abroad, or if you are in hospital, contact our Medical Assistance Service as soon as possible on +44 203 475 3630.
If you want to cut short your trip contact our Medical Assistance Service on
+44 203 475 3630. Our Medical Assistance Service is always available. Just tell them you have a Sunworld policy through David Oliver Associates and quote your policy number.
Our team will:
• make sure you are receiving appropriate treatment in a safe facility,
• help make arrangements if you need medical help while abroad,
• arrange for you to back home if we agree it is medically necessary,
• help if you need to cut short your trip.
The cost of bringing you home and your medical costs are only covered in full if your claim is covered.
If you want to extend your trip or check your cover, contact the broker who sold you this policy, call 0800 389 5904 or email Travel@doainsurance.co.uk
After your trip
If you have costs you want to claim for, you can:
• make a claim online at anytime https://uk.claims.axa.travel/, or
• call 0203 475 3630 Monday to Friday between 9am and 5pm. Remember to look at the ‘Making a claim’ section for information on the claims evidence you may be asked for.
If you want to make a complaint about:
• the sale of your policy contact the broker who sold you this policy, call
0800 389 5904 or email Travel@doainsurance.co.uk
• a claim call 0203 475 3630 or email claimcomplaints@axa-assistance.co.uk
Boat Insurance Claims.
All Claims should be reported to us at Westfield Sub Aqua & Marine Insurance Services immediately.
In the event of Theft or Malicious Damage, you should also make a report to the Police.
We would also recommend that you read you policy wording in this regard.
Section 6 - Claims Conditions for the steps of how to make a claim.
The below contact details are for registering new claims covered under sections 1, 2 and 3 and are manned 24 hours a day 365 days a year.
Telephone: (UK) +44 808 196 2407 (freephone form UK landlines and mobiles)
(from abroad) +44 1202 612232 (international call charges apply)
Email: marinecraftclaims@marinecraftclaims.com
In all cases, please report claims as soon as possible so that Your Insurers can take any action necessary.
Contacting Westfield.
You may wish to contact us at Westfield Sub Aqua & Marine Insurance Services and we will always be pleased to hear from you and deal with your enquiry in an efficient manner. Our office opening hours are Monday to Friday 9am to 5pm. Outside of these office hours the Office Manager 'Mr N T Caldwell' can be contacted in an emergency via e-mail at nick@divinginsuranceuk.com as he generally answers e-mails every evening.
Our Address is:
Westfield Sub Aqua & Marine Insurance Services Ltd
14 Lambourne Drive
Bagshot
Surrey
GU19 5BY
Telephone Number within the UK: 01483 237827
Telephone Number, if dialling from abroad: UK +44 1483 237827