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Helicopter Rescue Team

Emergency Assistance
What to Do...

We are mindful that when selling an insurance policy, it is most important that this can be followed up with efficient and pleasant after sales service.

 

We list all contact details below should you require assistance.

Travel Policies Issued 2023-2024

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Real Travel Assistance  Tel (UK) +44 (0) 1225 985777

E-mail: ops@realtravelassistance.com immediately, but in any event within 48 hours of any serious accident or illness abroad which requires in-patient hospitalisation, extended treatment or alteration to travel arrangements.

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General Travel Insurance Claims:

 

Notice must be given under all Sections to the adjusters who service our claims, as soon as possible.

 

Claims Administrators:

 

Accident and Health Claims Services LLP

7-8 Ducketts Wharf

Bishop's Stortford

Hertfordshire

CM23 3AR

 

Tel: +44 1279 713860

e-mail: claims@ahclaimsservices.com

You should have the following information to hand:

 

1.The Evidence of Insurance Number (Shown in the Schedule)

2. The telephone number from which you are calling

3. The name and telephone number of the Doctor and Hospital attending the ill/injured Insured Person.

Travel Policies Issued 2024-2025

via SunWorld Travel Insurance

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​During your trip:

 

In an emergency you should contact the emergency services straight away.

 

  • If you are in hospital contact our Medical Assistance Service as soon as possible or if you need medical assistance whilst abroad contact our medical assistance team on +44 203 475 3630 If you want to cut short your trip contact our assistance team on +44 203 475 3630 Just tell them you have a SunWorld policy through David Oliver Associates (managed by Westfield) Policy and quote your policy number.

  • Our team will:

  • Ensure you are receiving appropriate treatment in a safe facility,

  • help make arrangements if you need medical assistance whilst abroad,

  • arrange appropriate repatriation should we agree it is medically necessary,

  • assist if you need to cut short your trip.

 

Please note repatriation arrangements and medical expenses will only be covered in full if your claim is covered.

 

If you want to extend your trip or check your cover please call Westfield (Sub Aqua & Marine) Insurance Services on

+44 1483 237827

 

After your trip

 

• If you have out of pocket expenses you can make a claim online 24/7 at https://uk.claims.axa.travel or call 0203 475 3630 Monday to Friday between 9am and 5pm.

Boat Insurance Claims.

 

All Claims should be reported to us at Westfield Sub Aqua & Marine Insurance Services immediately. 

 

In the event of Theft or Malicious Damage, you should also make a report to the Police.

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We would also recommend that you read you policy wording in this regard.  

Section 6 - Claims Conditions for the steps of how to make a claim.

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The below contact details are for registering new claims covered under sections 1, 2 and 3 and are manned 24 hours a day 365 days a year.

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Telephone:  (UK) +44 808 196 2407 (freephone form UK landlines and mobiles)

                     (from abroad) +44 1202 612232 (international call charges apply)

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Email:   marinecraftclaims@marinecraftclaims.com

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In all cases, please report claims as soon as possible so that Your Insurers can take any action necessary.

Contacting Westfield.

 

You may wish to contact us at Westfield Sub Aqua & Marine Insurance Services and we will always be pleased to hear from you and deal with your enquiry in an efficient manner. Our office opening hours are Monday to Friday 9am to 5pm. Outside of these office hours the Office Manager 'Mr N T Caldwell' can be contacted in an emergency via e-mail at nick@divinginsuranceuk.com as he generally answers e-mails every evening.

 

Our Address is:

 

Westfield Sub Aqua & Marine Insurance Services Ltd

14 Lambourne Drive

Bagshot

Surrey

GU19 5BY

 

Telephone Number within the UK: 01483 237827

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Telephone Number, if dialling from abroad: UK +44 1483 237827

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